(单选题)

What caused the problem to occur? ( )

A.An accounting error by one of the staff members.

B.A malfunction in the computer program.

C.A delivery mix-up at the warehouse.

D.A shortage of staff in the Accounting Department.

参考答案：B

参考解析：

根据We have ascertained that this error occurred in several accounts, in which extra charges were added, due to a glitch in the computer program.可知是电脑系统出现了问题，所以才出现了账单的错误。选项B：计算机程序故障，表达符合文意。故本题正确答案选B。

知识点：细节题英语阅读理解通用英语

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