(单选题)
Why are store managers often the last to hear complaints?
A.Few customers believe the service will be improved.
B.Customers would rather relate their unhappy experiences to people around them.
C.Customers have no easy access to store managers.
D.Most customers won’t bother to complain even if they have had unhappy experiences.
参考答案：B
参考解析：
细节理解题。根据文章第二段“but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen”可知，shoppers会向周围的人们抱怨，故选B。
知识点：
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